Terms of Services

Please read these terms of service ("Terms") carefully before using our website and services.

1. Definitions
- "We," "our," or "the company" refers to PassPaw®, the provider of Online Pet Health Certificates.
- "Website" refers to the online platform where our services are made available.
- "User," "you," or "your" refers to the individual or entity using our website and services.
- "Pet Health Certificate" refers to the documentation provided by our services, which includes information about the identification and vaccination status of your pet.
- "Home Delivery" refers to the service of delivering the Pet Health Certificate to your provided address.

2. Acceptance of Terms
By accessing our website or using our services, you confirm that you have read, understood, and agree to these Terms. If you do not agree with these Terms, please refrain from using our services.

3. Service Description
We offer Online Pet Health Certificates, which include a comprehensive overview of your pet's identification and vaccination evidence for non-commercial travel, along with the option of home delivery.

4. User Responsibilities
- You must provide accurate and up-to-date information about your pet to generate a valid Pet Health Certificate.
- It is your responsibility to verify the information contained in the Pet Health Certificate for accuracy.
- You must pay the fees associated with our services, including the cost of home delivery, if chosen.
- You must follow any instructions provided for home delivery, such as providing a valid delivery address and contact information.

5. Privacy Policy
Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your data.

6. Payment and Pricing
- The pricing for our services, including home delivery, will be clearly communicated on our website.
- We reserve the right to change our pricing at any time, and such changes will be effective immediately.
- Payment for services is due at the time of ordering, and we accept payment through the available payment methods on our website.

7. Refund Policy
We do not provide refunds for services already rendered, including the generation of a Pet Health Certificate. However, if there are issues with the home delivery service that result in non-delivery or damage to the certificate, we will work with you to resolve the problem.

8. Termination of Services
We reserve the right to terminate or suspend our services to any user at our discretion, especially if we suspect misuse, fraudulent activities, or a violation of these Terms.

9. Limitation of Liability
- Our services are provided "as is," and we do not make any warranties regarding the accuracy, reliability, or availability of our services.
- We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services.
- We are not responsible for any actions or decisions made based on the information contained in the Pet Health Certificate.

10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms or the use of our services shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

11. Contact Information
For any questions, concerns, or feedback regarding these Terms or our services, please contact us at contact@passpaw.co.uk

12. Changes to Terms
We reserve the right to modify or update these Terms at any time. Changes will be effective upon posting the updated Terms on our website. It is your responsibility to review these Terms of Service periodically.By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service and any future revisions.